Job Objective:
The Operational Service Coordinator shall be in position to support for the Resco suite of applications and work closely with Professional Services team helping when required. This includes user support for the Resco suite of applications, attend customer sites for installation, training and project work and Continuous improvement of the Operational Services team.
Key Accountabilities:
- Assist Service Desk team with customer issues when required
- Assist Service Desk team with upgrades including the testing of new releases and patches
- Maintain remote connectivity to customer sites
- Assist project services team when required ensuring adequate support is provided
- Assist with patch and release testing
- Attend customer sites for installation, training and project as required
- Complete tasks/projects as assigned by the Operational services team supervisor
- Communicate any project issues to the Operational Services team supervisor in a timely manner
- Ensure assigned tasks/projects are completed to meet required timeframes
- Ensure communications with customers and colleagues
- Conduct internal training for Professional Services team on new solutions and/or processes
- Assist the Business Process architect with the creation of technical documentation for external and internal use
- Support the Sales and Account Managers when required
Education & Qualifications:
- Hospitality Management degree or equivalent
- Experience in Cruise ships software will be considered an advantage
- Experience with Microsoft office suite
- Fluent in English
Job-Specific Skills:
- Ability to successfully multitask within a highly demanding environment
- Regular travel and remote working will be required, often at short notice
- The position holder may organize their own weekly working hours taking into consideration time zones for both customers and colleagues
- The position holder should be willing to work flexibly as the role develops
- Ability to perform under pressure and meet deadlines
- Show initiative
- Exceptional ability to organize, priorities
- Strong interpersonal skills
If you are interested in the position, please submit your CV at the career site here:
Deadline: 11 Jun 2022.
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