ISO & QUALITY CONTROL REQUIREMENTS: - Assist in the maintenance of the management system as per the requirements defined in the Quality Assurance Manual, documented procedures/instructions, and the International Standards of ISO 9001:2015, ISO 14001:2015 & ISO 45001:2015.
- Assist in maintaining and improving the effectiveness of the quality system, including complaint handling pertaining to food quality issues and service-related matters.
- Responsible for the maintenance of non-conformity records, and corrective and preventive actions to ensure that all incidents, unsafe acts/conditions and near misses are reported and investigated using root cause analysis. Actively support the prompt implementation of corrective actions and learnings.
- To be aware and up to date with new legislation whilst maintaining a working knowledge of all HSEQ legislation and developments that affect business. Catering Superintendents, Supply & Environmental Management: - Coordinate Vessel Visits, Delivery Observations and Self-Inspections with the Catering Superintendents, Principals and Vessels. Ensure that the associate reporting is completed on time and action items are managed in a timely manner.
- Assist in the development and implementation of environmental initiatives, including monitoring and review
of set KPIs.
- Assist in the enrolment of vessels into the recycling program.
- Assist in the development and maintenance of waste management and other environmental initiatives. Customer Engagement: - Continues engagement with vessels and principals.
- Assist in the preparation of Customer Service Reviews. Other Tasks: - To participate in training seminars organised by the company.
- To cooperate with all stakeholders in a friendly and professional manner.
- To take responsibility of any other appropriate responsibilities, as defined by HSEQ Management |