Vacancy: Customer Relationship Management Analyst, Columbia Shipmanagement, Limassol, Cyprus

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To strengthen their team in Limassol Columbia Shipmanagement is looking for an experienced and motivated CRM Analyst to join their team.

Key Tasks

  • Optimizing the adoption and use of the Group’s CRM system;
  • Performing data analysis and developing reports to facilitate decision-making of relevant stakeholders about business operations and growth opportunities;
  • Supporting end-users and internal teams by answering questions, troubleshooting problems, and working with external teams to resolve issues;
  • Assisting with the integration of new systems, functionality, workflows and/or processes;
  • Performing data entries and updates in CRM system;
  • Maintaining and improving accuracy of data;
  • Designing and executing marketing campaigns via CRM system;
  • Evaluating input from internal stakeholders to translate requirements into effective and functional solutions and facilitating their implementation;
  • Identifying and mitigating gaps with existing processes and manual processes that should be automated.

Skills & Expertise

  • 2+ years’ experience in a CRM Analyst or similar role;
  • Comfortable making recommendations for process improvements;
  • Strong problem-solving skills;
  • Knowledge of project management methodologies;
  • Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage priorities;
  • Outstanding communication and interpersonal skills to work effectively with team members and other departments;
  • Excellent written and verbal communication skills in English;
  • Previous experience with Microsoft Dynamics 365 CRM will be considered an advantage.

To apply for the role please send your CV at       hr@csmcy.com

 

 

 

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