Vacancy: Customer Service Coordinator, Aage Hempel Group, Limassol, Cyprus


The Customer Service Coordinator is responsible for the day-to-day incoming local and worldwide services; assessing clients’ needs and coordinating dispatching marine service engineers and spare parts to perform required work, optimizing all available resources. They will be part of the 24/7 global team of customer service coordinators, communicate efficiently with the team leaders, service engineers, port coordinators, and all key parties throughout the service experience, and diligently help resolve any disputes.


• Handling all incoming service requests for service and follow-up services - local and globally.

• Reviewing e-mails and prioritizing responses considering time scales, time differences, shipment of spares, urgency, customer commitments, and outside assistance (Subcontractors, Tech Support, Logistics, Sales, and Finance).

• Liaising with ship agents worldwide to arrange the attendance and shipment of parts.

• Responsible for service confirmation, quotations of worldwide service rates to customers including expenses, and checking availability of spares.

• Work closely with the Service Manager/Service Coordination Manager/engineers to plan the local services.

• Responsible for agreeing scope of work and charge point with customer.

• Responsible for providing feedback/outcome of service to customers and providing solutions for follow-up.

• Working with Sales to organize installation projects and informing them of any retrofit opportunities.

• Passing inquiries to the relevant dept. i.e. Sales, Spares, and Supplier Vendor Forms

• Provide cover during staff shortages (both local and other European offices).

• Participate in 24/7 rota for out-of-office hours’ service attendances.

• Maintaining the Service Calendars updated with ETA / ETB / ETD´s, and Agent details.

• Any other relevant task to the job.


  • 3+ years’ experience in a similar position.
  • Proficient user of commonly used computer software (such as MS Office etc.).
  • Experience in the maritime sector will be considered an advantage.
  • Experience with an ERP and/or CRM system.

Apply via Linkedin below:

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