Vacancy: Customer Service Coordinator, Aage Hempel Group, Limassol, Cyprus

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The Customer Service Coordinator is responsible for the day-to-day incoming local and worldwide services; assessing clients’ needs and coordinating dispatching marine service engineers and spare parts to perform required work, optimizing all available resources. They will be part of the 24/7 global team of customer service coordinators, communicate efficiently with the team leaders, service engineers, port coordinators, and all key parties throughout the service experience, and diligently help resolve any disputes.

Responsibilities

• Handling all incoming service requests for service and follow-up services - local and globally.

• Reviewing e-mails and prioritizing responses considering time scales, time differences, shipment of spares, urgency, customer commitments, and outside assistance (Subcontractors, Tech Support, Logistics, Sales, and Finance).

• Liaising with ship agents worldwide to arrange the attendance and shipment of parts.

• Responsible for service confirmation, quotations of worldwide service rates to customers including expenses, and checking availability of spares.

• Work closely with the Service Manager/Service Coordination Manager/engineers to plan the local services.

• Responsible for agreeing scope of work and charge point with customer.

• Responsible for providing feedback/outcome of service to customers and providing solutions for follow-up.

• Working with Sales to organize installation projects and informing them of any retrofit opportunities.

• Passing inquiries to the relevant dept. i.e. Sales, Spares, and Supplier Vendor Forms

• Provide cover during staff shortages (both local and other European offices).

• Participate in 24/7 rota for out-of-office hours’ service attendances.

• Maintaining the Service Calendars updated with ETA / ETB / ETD´s, and Agent details.

• Any other relevant task to the job.

Qualifications

  • 3+ years’ experience in a similar position.
  • Proficient user of commonly used computer software (such as MS Office etc.).
  • Experience in the maritime sector will be considered an advantage.
  • Experience with an ERP and/or CRM system.

Apply via Linkedin below:

Vacancy Apply here

 

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