We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.
About Us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Energy Systems
We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.
About The Role
We are looking for an experienced Technical Support Manager / Key Account Manager to own, lead and coordinate the customer relationship for one of our biggest accounts.
S/he will ensure proactive and smooth daily operations supporting customer to resolve their issues in all aspects from contractual to operational and technical in close cooperation with other internal stakeholders.
In addition, s/he will continuously identify and develop sales opportunities and will be responsible for retaining and growing business for NB, TOCA, PSA, and Advisory.
The position requires a dedicated and engaged professional with a strong customer orientation mindset and skills to be the main point of contact for one of our biggest customers on a 24/7 basis.
The incumbent will cooperate with Region M-E on commercial issues and with the head office on technical requests.
The position reports to the Customer Lead Key Account Manager and is based in Limassol, Cyprus, or remotely with frequent traveling to Cyprus.
An International assignment contract will be considered.
What we offer
- Identify and develop sales opportunities to capture new business and keep track of the customer's existing contract portfolio to ensure the renewal of agreements within due dates.
- Build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling deep understanding and foresight of their needs.
- Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the Account. Follow up on the findings and ensure that related improvement activities are executed.
- Cooperate with the technical team to ensure technical support and after-sales service.
- Follow a customer-centric approach that will ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
- Monitor and report the sales funnel and the performance of the assigned Account.
- Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant to customers and prospects.
- Be responsible for the accuracy of customer master data and activity data in the CRM related to the assigned accounts
- Support resolving critical invoicing claims and follow-up critical accounts receivables in close cooperation with the Finance team.
- Support marketing activities and events within the Region.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
About You
- Bachelor's degree, preferably in Naval Architecture / Marine Engineering, from a Technical University
- Approximately 10-12 years of experience within the maritime industry from a class society
- Strong experience in managing technical queries from customers
- Excellent communication and influencing skills obtained in a sales/customer relationship management environment
- Strong networking experience within an international context
- Self-driven and highly engaged professional
- Strong commercial awareness and a customer-centric mindset
- Inspired by taking ownership and working in a global network
- IT savvy with expertise in Microsoft Office and commercial applications such as Salesforce
- Fluent in English
- Availability to travel frequently
- Military obligations completed (where applicable)
We Offer:
- Being part of a truly international company with more than 150 years of heritage in a transitioning industry
- Working with great colleagues who value teamwork and flat hierarchies
- An international dynamic working environment that supports personal and professional growth
- Identify and develop sales opportunities to capture new business and keep track of the customer's existing contract portfolio to ensure the renewal of agreements within due dates.
- Build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling deep understanding and foresight of their needs.
- Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the Account. Follow up on the findings and ensure that related improvement activities are executed.
- Cooperate with the technical team to ensure technical support and after-sales service.
- Follow a customer-centric approach that will ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
- Monitor and report the sales funnel and the performance of the assigned Account.
- Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant to customers and prospects.
- Be responsible for the accuracy of customer master data and activity data in the CRM related to the assigned accounts
- Support resolving critical invoicing claims and follow-up critical accounts receivables in close cooperation with the Finance team.
- Support marketing activities and events within the Region.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
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