Steamship Mutual is a P&I insurance company, with 210 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.
Overall Job Purpose:
Responsibility for claims handling performance of the Syndicate Manager’s claims team, staff development, management, and motivation.
Requirements
Key Responsibilities:
- The allocation, monitoring and supervision of claims work to ensure service levels are met, and that such work is carried out in accordance with the procedures, objectives, and ethos of the company.
- To process major claims in line with company operating procedures.
- To brief the Claims Director responsible for Cyprus and the Syndicate Head of Claims in respect of any significant developments involving significant claims, as well as other issues involving the team such as training needs, travel, progression, and motivation for self-improvement.
- To act as the team leader of the claims team in Cyprus and guide the claims handlers where appropriate.
- To facilitate effective communication of claims handling issues within the Syndicate Manager’s claims team.
- To ensure correct upkeep of the claim’s files within their team, including filing, claims reserves and the overall management of claims.
- To conduct annual appraisals of Claims Syndicate Executives, Assistants and Associates (the latter in conjunction with the Syndicate Head of Claims).
- To be available to handle Member issues that may arise outside office hours.
Person Specification:
- Previous experience handling complex P&I and FD&D claims, from either another P&I club, insurer, law firm or shipowner.
- Proven management experience
- Excellent communication skills fluent in Greek and English
Benefits
What you will get:
- Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
- We offer great work life balance initiatives, including competitive hybrid working policy.
- Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
- We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
- An attractive benefits package which includes, private healthcare, and a generous employer’s contribution to the Steamship Group Pension Fund.
Company Values
Mutuality - ensuring fairness amongst Club Members
Integrity - upholding high ethical, legal, and regulatory standards
Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment
Transparency - building strong relationships based on trust and open communication
Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers
Collaborative - embracing flexibility, diversity, and inclusivity
- Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply.
Apply via Linkedin withn the below link:
